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According to the American Insurance Association, “water damage claims have been growing faster than other components of homeowners’ insurance.” The Contents Team is committed to providing a superior level of content cleaning, fire and water damage restoration services.

About Us

The Contents Team was established in July of 2010. From the beginning our focus has been to provide quality, compassionate and professional services to those affected by Fire, Water, Mold, Wind damage. Tim Shackelford was hired as the general manager in October of 2011 to lead The Contents Team and build it into and industry leading service provider. In May of 2016, Tim Shackelford and his wife Shannon Shackelford purchased The Contents Team with a renewed commitment to growth and an overall improved version of The Contents Team. Tim and Shannon continue to work with our entire team to make sure we are responding to the ever changing business climate associated with the insurance claims industry. The Contents Team operates under the corporate name of; TSJT Holdings, LLC dba The Contents Team with Tim Shackelford serving as the President/CEO and Shannon Shackelford serving as CFO. This focused level of leadership allows The contents Team to respond and adapt more rapidly than any other contents restoration provider.

How We Work

We offer free onsite inspections, guidance and estimates. All of our estimates reflect the projected cost for our services based on the size, type, density, logistics, etc. of each claim. The Contents Team then begins the painstaking task of photographing, inventorying, packaging, moving and transporting your items to our facility. Our processing, storage, administrative and transportation facility is all under one roof.

How Long Does This Take?

The process duration depends on the size of the job, the severity of damage, volume and type of contents.

What Methods Do We Use?

Our methods and protocols for each loss are proprietary, based on many years of high volume claims experience. While these are standardized as much as possible, they are nevertheless customized to address the particular needs of each client, enabling The Contents Team to highly specialized , focus , skilled restoration to your items damaged by fire, water, wind and mold.

Where Are Your Items Stored?

The contents team utilizes its own rigorously monitored facility to store your belongings. Our facility consists of 60,000 square feet of storage space that is climate controlled and monitored 24/7/365. The Contents Team also utilizes its own warehouse tracking system to monitor the location of each item stored in our facility.

How Are Your Items Transported?

The Contents Team has a fleet of vehicles specially selected to respond to the infinite types of claims we process. Our fleet is updated and expanded as needed. All of our vehicles are properly licensed and insured to transport your items safely. Proper care custody and control is maintained in all aspects of our service, including transportation.

How Much Does It Cost?

The Contents Team utilizes Xactimate software to generate the cost for our services. Xactimate is recognized as the insurance industry standard for pricing the usual and customary cost for claims. Xactimate uses the date of loss and the zip code of the loss to determine the proper pricing for specific geographic regions. The Contents Team also does its own market research, historical research, years of experience and basic common sense to view each estimate prior to submission for review. All of our estimates are reviewed by each claims adjuster prior to approval.

At The Contents Team, we believe in complete transparency in all dealings with our clients, adjusters and contractors.

Learn more about our fire and water damage restoration services, or call (877) 482-8886.

Cleaning Method

Our superior cleaning method begins with an extensive evaluation of each item, followed by implementation of one or more cleaning technologies. The choice of option is loss-specific, meaning it’s based on and customized for your individual requirements. Cleaning solutions include:

  • ultrasonic technology,
  • high detail delicate cleaning,
  • upholstery or fabric cleaning,
  • electronics ultrasonic cleaning,
  • deodorization,
  • dedicated drying cambers,
  • specific cleaning solutions (usually botanicals-based).

These methods of cleaning are carefully selected for fire and water damage restoration purposes, or any other type of disaster experienced by our clients.

Training and Qualifications

Our certified restoration experts participate in a variety of training and advanced educational programs to ensure expertise in the latest ultramodern techniques. Team members hold IICRC accreditations designating them as certified cleaners, certified odor control technicians and certified upholstery technicians. These certifications are earned through regular annual attendance at classes presented by nationally-recognized and accredited trainers.

The Contents Team is a fully certified Contractor Connection firm. This affiliation is nationally recognized as the gold standard for restoration professionals. The Contents Team must meet and or exceed their rigorous standard to be a part of their network. We are honored to have been selected and approved by this prestigious organization.

An Experienced Team

Our friendly and experienced team members are all seasoned restoration professionals.  All members have a minimum of five years’ experience in the restoration industry, with a focus on contents restoration. We handle each project and item with equal care, and are always sensitive to the hardships facing property owners after a tragedy.

Benefits to Agents

The Contents Team greatly reduces claim amounts by restoring property that would otherwise need to be replaced at full cost. Many items that may appear at first to be damaged beyond repair can actually be preserved through advanced ultrasonic cleaning and other cutting-edge techniques. Fire, smoke, mold and water and damage doesn’t necessarily spell disaster any more.

Benefits to Other Restoration Companies

The Contents Team is proud to handle a large volume of fire and water damage restoration work that is outsourced to us from other restoration companies. We help them provide a full range of services to their customers by excelling in areas of expertise they don’t normally cover. By calling The Contents Team, they can expand the scope of their company to offer a huge range of restoration possibilities.

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