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Policy Holders

The Contents Team is dedicated to helping policy holders recover from the devastation with water, flood, wind, mold or fire damage restoration. Our highly trained staff will help customers navigate through the claims process and work directly with them to insure their belongings are handled with the utmost care. We employ the following steps:

  • Meet with the policy holder in person as soon as possible following their loss
  • Walk through the home or business and determine the scope of work required to give the best possible service
  • Define special needs and special items that have a higher level of importance
  • Determine business or house insurance coverages and work directly with an assigned adjuster
  • Assign a dedicated project manager that will be on site for all services
  • Provide full time staff members specifically trained to handle contents under difficult situations
  • Digitally inventory and barcode all items
  • Take photographs of each item for proper documentation
  • Generate estimates using the industry standard Xactimate software
  • Complete inventory and photographs are available upon request
  • Services are coordinated to coincide with the repair contractor’s schedule so that the process is seamless from beginning to end
  • Guaranteed satisfaction


We offer all water and fire damage restoration contractors a full contents division that’s just a phone call away. We are the contractor’s industry partner and contents team when we are on their jobsite. Our staff allows the contractor and their employees to stay focused on what they do best – mitigation and structural repairs. You can look forward to:

  • 24/7 availability
  • Large full time staff
  • Fleet of vehicles ready to respond
  • 30,000 square feet of climate controlled storage
  • Industry standard Xactimate pricing
  • Large geographic territory: North Carolina, South Carolina, and Virginia
  • Our services are available for both residential and commercial contractors
  • Dedicated customer service to answer all of the client’s questions and address their concerns
  • Matching program warranty (i.e. Contractor Connection)
  • Cost savings by reducing your need for additional staffing, storage, transportation and insurance coverages
  • Our service is free to use. Contact us for our referral program

Learn more about our smoke, water and fire damage restoration services.

Claims Adjusters

Claims adjusters’ jobs are getting harder by the day. The Contents Team can help by streamlining the contents claims process. The adjuster’s job is a balancing act of matching the needs of the insured with the limits of their policy. We recognize how difficult this is and have adapted our services to assist the adjuster with some of their challenges. We accomplish this by:

  • Utilizing the industry standard Xactimate pricing
  • Defining the expected scope of work as it pertains to the policy and type of loss
  • Upfront turnkey pricing with no hidden fees, eliminating the need for supplements
  • Estimates provided within 48 hours of completion
  • Transparent record keeping. Our files are always open for review
  • Detailed digital data collection, including inventory and photographs
  • Customized reports that can be emailed as requested
  • Restoring more and replacing less, thus lowering the total claim cost
  • Matching all program warranties
  • Guaranteed policy holder satisfaction
  • All of our services are provided “in house”
  • Offering our services for both residential and commercial policy holders
Our fire damage restoration services are available for policy holders, claims adjusters and contractors.

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